CRM Operations Executive
Romania
It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
We're looking for someone who:
- Fluency in English with confidence in oral, written, and reading communication;
- Great organizational skills with the ability to prioritize and meet deadlines;
- Excellent attention to detail with the ability to accurately manage and maintain large datasets;
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams;
- Self-motivated and proactive, with the ability to work independently and as part of a team;
- Ability to adapt to changing requirements and work in a fast-paced, dynamic environment;
- Knowledge of Microsoft Office suite, especially Excel;
- Experience working with CRM systems, preferably in an operational role is a plus but not mandatory;
- Knowledge of Portuguese/Brazilian language is a plus;
- Previous experience in marketing / CRML;
- Online gaming experience;
- Experience working with CRM tools.
What you'll be doing:
- Manage the day-to-day operational activities in the CRM calendar based on stakeholders’ proposals;
- Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS;
- Collaborate with CRM managers to define and document CRM processes, workflows, and standard operating procedures;
- Monitor and escalate any technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related inquiries and support;
- Assist and follow up with the Customer Support team on any issues that may arise;
- Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities;
- Contribute to improving bonus and CRM tools;
- Ensure bonus and campaign mechanics testing.
What do we offer?
- Knowledge-sharing culture;
- Competitive salary and bonuses;
About us:
We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland.
The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success.
Tech-powered global entertainment platform
At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base.
Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers.
Our Credentials
The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019.
As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
