Antifraud, Payments & Risk Analyst
Croatia

As an Antifraud, Payment and Risk Analyst, you will be responsible for making sure that payment requests, both in and out of customer’s accounts, are evaluated and processed on time. You will also be responsible for ensuring that established policies and procedures relating to fraud and risk prevention are followed. Reliable, problem-solver, excellent analytical skills, acute attention to detail, and good communication and interpersonal skills are essential qualities for this key role.

Your Responsibilities: 

• Act as a constant point of reference for any queries or escalations made by the team;
• Perform and support the team with the risk assessment of new and existing players at different stages;
• Ensure that any escalations received from the team and other departments (i.e. VIP, Legal, Responsible Gaming, Compliance, Customer Support, etc.) are optimally handled so as to ensure the best service to the customers;
• Ensure all payment transactions are processed accurately and in a timely manner, complying with all operating procedures;
• Handle and verify KYC documents if needed;
• Coordinate with other Analysts to ensure all current policies are up to date, while implementing or suggesting new routines and processes according to the business needs at any given time;
• Liaise with internal stakeholders and external service providers to solve payment processing issues and provide a high level of service towards the players;
• Maintain oversight and assigning of daily operational tasks;
• Suggest improvements to the existing tools to make workflows more efficient;
• Work on ad hoc tasks when required by the Team Leader/Manager.

Your Winning Profile: 

• Proven work experience of at least 1 year as an Anti-fraud Analyst (or similar – familiarity with AML procedures is a plus);
• Understanding of local Belgian practices is a plus;
• Reliable, problem solver, with a result driven attitude and a team player spirit are some characteristics we are looking for;
• A desire to improve and look for opportunities to streamline processes and procedures;
• Excellent analytical mindset with a strong eye for details, process minded and decision-making abilities;
• Familiar with Microsoft Office Suite. Knowledge of anti-fraud tools is a bonus;
• Good communication and interpersonal skills -both spoken and written- in English.
• Willing to work shifts, weekends and Public Holidays.